Customer Service Consultant

Since its foundation in 1932, Breville has grown with changing lifestyles and technologies, and has evolved to become one of the most iconic Australian organisations known today. With an impressive list of internationally recognised products under its belt, The Breville Group are responsible for some of the world's most innovative and premium products, such as those offered across the Breville, Kambrook and Nespresso ranges.The PositionWe are seeking a reliable and motivated Customer Service Consultant to work at our Head Office in Alexandria.  In this role you will be responsible for delivering the highest level of customer service to our retail partners. You  will ensure all calls, enquiries, orders and returns are responded to in an accurate, friendly and efficient manner.  You will also be responsible for processing returns and data entry. This role is on a full time, permanent basis. Current hours of work are Monday – Friday 9:00am – 5:00pm, however it is expected that this will change to a 6am - 2pm or 11am - 7pm roster in the near future. To be successful in this role you must have proven experience in a fast paced customer service/call centre environment. You will also be able to demonstrate excellent communication skills with the ability to solve problems and manage customer interactions to satisfy customer needs. You will also have:Intermediate skill level in Microsoft Office, Outlook and Web search enginesPrevious data entry experienceExperience in Microsoft AX would be an advantage.In return for your hard work and dedication you will be valued and appreciated for your contribution to the Breville global family. We are a strong supporter of growth and development within our ranks and offer a competitive market rate remuneration package as well as various employee benefits including great staff discounts on all our electrical productsTo Apply:Come and make your mark with this global leader by applying today via the Apply Now button. You must have full work rights for Australia to be considered for this role. Breville Group is proud to be an Equal Employment Opportunity Employer

Customer Service Consultant

Since its foundation in 1932, Breville has grown with changing lifestyles and technologies, and has evolved to become one of the most iconic Australian organisations known today. With an impressive list of internationally recognised products under its belt, The Breville Group are responsible for some of the world's most innovative and premium products, such as those offered across the Breville, Kambrook and Nespresso ranges.


The Position

We are seeking a reliable and motivated Customer Service Consultant to work at our Head Office in Alexandria.  In this role you will be responsible for delivering the highest level of customer service to our retail partners. You  will ensure all calls, enquiries, orders and returns are responded to in an accurate, friendly and efficient manner.  You will also be responsible for processing returns and data entry. 


This role is on a full time, permanent basis. Current hours of work are Monday – Friday 9:00am – 5:00pm, however it is expected that this will change to a 6am - 2pm or 11am - 7pm roster in the near future.

 

To be successful in this role you must have proven experience in a fast paced customer service/call centre environment. You will also be able to demonstrate excellent communication skills with the ability to solve problems and manage customer interactions to satisfy customer needs.
 

You will also have:

  • Intermediate skill level in Microsoft Office, Outlook and Web search engines
  • Previous data entry experience
  • Experience in Microsoft AX would be an advantage.


In return for your hard work and dedication you will be valued and appreciated for your contribution to the Breville global family. We are a strong supporter of growth and development within our ranks and offer a competitive market rate remuneration package as well as various employee benefits including great staff discounts on all our electrical products

To Apply:

Come and make your mark with this global leader by applying today via the Apply Now button. You must have full work rights for Australia to be considered for this role. 

Breville Group is proud to be an Equal Employment Opportunity Employer

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Breville recognises the contribution of its people in creating world class products. It is our people’s insights and creativity around food that differentiates us. Breville invests in its product development capabilities by recruiting, training and developing marketers, engineers and industrial designers.

We have consistently retained this talent and have one of the most experienced product development groups in the small appliance industry. It is these specialised skills and capabilities that put Breville at the forefront of innovation in the small appliance category.

The Breville Group is committed to ethical, responsible and sustainable conduct across the entire business. We are determined to build a culture, through the commitment of our employees which reduces our impact on the environment and increases our contribution to society.